What’s Up with WhatsApp?
HOW ENGAGING TECHNOLOGY CAN HELP TO DIAGNOSE AND RESOLVE I.T. ISSUES
Here at QCNS we always looking for new and inventive ways to help you with your IT issues in the fastest time frame possible. With that in mind, have you ever thought about how great it would be if we were able to have “eyes onsite” without having to physically be there? By engaging technology and using “WhatsApp” we can virtually enter your workspace through a video call, which allows us to potentially solve your IT problems faster and with less downtime. It also means that there are no added travel fees or a minimum onsite hour’s charge.
The “WhatsApp” application for video phone calls allows us to have those “eyes onsite” to assist with remote helpdesk and remote diagnosis. We have been using it here at QCNS for a little while now and have found it to be both user friendly and convenient.
Sometimes, minor details that are required for an effective diagnosis just aren’t easily conveyed in a conversation and having those “eyes onsite” can make a big difference. If we take, for example, the old saying “A picture is worth a thousand words” and multiply those thousand words by the frames per second of an average video call (25), it would mean that there would be 25 000 words… per second! That is a lot of information that can be conveyed in small space of time.
So why use WhatsApp?
We have found that Apple’s Facetime is excellent, but we don’t all have iPhones and Facetime does not work on Android.
WhatsApp is owned by Facebook, and employs the same user-friendly principals, which makes it easy to install and connect for users who may be getting a bit flustered and annoyed by their misbehaving computers.
There are other options available that are reputable, such as Google Duo, Skype, Microsoft Teams (Skype for business) etc. Sometimes a client may prefer one application over another, and we are happy to work in with whatever they are happy with. If the app is reputable, it can be used.
We are now encouraging users to install and setup WhatsApp to make troubleshooting a little simpler. It’s a free App that you can install on your phone from the Google Play Store or the Apple App Store, and you can log in using multiple choices such as Facebook, using your mobile phone number, email and more.
So, next time you are looking to have an IT issue resolved fast and you want to avoid the downtime while waiting for a technician to arrive onsite, ask us if we can help you via WhatsApp! A solution could be only a video call away!
