We’re not Google, but we do know a lot. Especially about our IT services.


Whether you’re scrolling outside of office hours or just don’t feel like chatting to a human, we’ve compiled a list of FAQs for you to flick through.

Still have questions? It’s probably best to get in touch. We’re friendly. We promise.

MSP is a common abbreviation for “managed service provider”. An MSP is an entity, like us (your friendly IT services consultant), which provides specialised outsourced services to other businesses. It enables smaller-scale operations to obtain enterprise-level support and outsourcing, while there are of course fees involved, it will generally help to cut costs.

The bigger question is how much does it cost not to have a managed IT service? When things go belly up (and they always do with technology), it can cost big bucks to get someone out to fix things. When you factor in downtime, the potential for afterhours fees whether the solution will be temporary or permanent and the general disruption to your business, you’re probably looking at thousands of dollars.

Your MSP partner is an extension of your business. They work with you to proactively optimise and manage your IT infrastructure so that it operates in the best way possible to meet your business needs. MSPs often work behind the scenes (or on-site as needed) to anticipate and mitigate problems before your users ever see them.

It is in the best interest of an MSP to respond quickly and effectively the first time and to position your business for continuous operation.

Costs can vary based on the complexity of the IT environment, number of users and devices, and the level of support required, but generally speaking, a managed IT service consultant agreement ranges between $40 – $120 per user per month.

The fast-paced nature of today’s business landscape means that it’s time to start thinking beyond break/fix IT and more towards how to adopt a proactive approach. But sadly, many in-house IT teams can’t keep up with trends and ensure their business systems are working as they should. With this in mind, it can be a good idea to work with a managed services provider (MSP). You will minimise downtime, gain access to experts (including experts in cybersecurity), benefit from the latest technology, work with a reliable, single point of contact, receive 24/7 assistance and have more time to focus on your team. In the long run it’s more cost-effective and simple to scale up or down as required.

We specialise in the club & hospitality industry. We understand the systems. We understand the staff in the clubs. We know the problems facing the club industry and how to improve them. You may think we have ESP when we suggest ways to automate and systemise your operations for efficiency but we just know our stuff.

We service SE QLD and Northern Rivers NSW but can offer remote support Australia wide. QCNS also services accountants, manufacturer/fabricators, rent roll managers, recruitment agencies, financial planners, builders, electrical contractors and small businesses alike.

Does your business have a computer? We can help service you!

Absolutely. We work with many in house IT teams. We can provide holiday IT support, specialist support, project work… whatever you need!

We offer a wide range of support options from hardware, software, consulting, collaboration, and punctual, friendly phone support.

With IT being such a large field of specialties, we are able to provide support in not just computers, but also server setup/maintenance, CCTV and security systems, electronic payment systems, telecommunication systems and more.

In the same way that looking after your health will prevent you from getting sick, regular maintenance of your network will prevent small hiccups from becoming major issues. QCNS takes an active approach when it comes to network maintenance, exploring all options and providing solutions that work for your IT needs.

Our office is open Monday – Friday 8:30am to 5 pm. However, we are available afterhours including weekends for emergency support to ensure your venue is always looked after.

My question isn’t answered here.

Get in touch with our friendly team to see if we can help.